Night-Shift IT Help Desk Analyst

DXC Technology Company; Salt Lake City (UT); On-site; USD 46,000 - 85,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Retirement savings plan

Paid holidays & paid time off

Job summary

DXC Technology Company seeks a customer-focused Technical Support Engineer to diagnose and resolve basic software/hardware issues. You will handle inquiries, log tickets, and follow escalation procedures in a fast-paced environment.

Responsibilities include guiding users with step-by-step solutions, working across teams, and ensuring timely resolution within SLAs. This full-time role is based in the United States with mandatory office presence and rotating/night shifts.

Qualifications

• Regular school/college with 10+2+3 as minimum qualification.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Responsibilities

• Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Skills

Interpersonal skills

Problem-solving

Communication

Teamwork

English fluency

Technical troubleshooting

Education

10+2+3 minimum qualification

Job description

DXC Technology Company seeks a customer-focused Technical Support Engineer to diagnose and resolve basic software/hardware issues. You will handle inquiries, log tickets, and follow escalation procedures in a fast-paced environment.

Responsibilities include guiding users with step-by-step solutions, working across teams, and ensuring timely resolution within SLAs. This full-time role is based in the United States with mandatory office presence and rotating/night shifts.