Guam On-Site IT Helpdesk Specialist (Tier 1)

Knowledge Management, Inc.; Santa Rita (GU); On-site; USD 45,000 - 50,000; Full time

Job summary

Knowledge Management, Inc. (KMI) seeks an entry-level Tier 1 Administrative / IT Technical Support Specialist to provide on-site support for NAVFAC Marianas CIO3 in Santa Rita, Guam.

Responsibilities include helpdesk support, basic hardware/software troubleshooting, and IT asset management. The ideal candidate is customer-focused, eager to learn IT skills, and able to work onsite; travel between NAVFAC locations in Guam may occur.

Qualifications

• US citizenship required.
• Active Tier 3 (T3) clearance or ability to obtain interim clearance before onboarding.
• Basic knowledge of computers, Windows, Office, and IT troubleshooting concepts.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to follow procedures and learn new technologies.
• Proficiency with Word, Excel, PowerPoint, Outlook, and Teams.
• On-site work with occasional travel to NAVFAC locations in Guam.

Responsibilities

• Provide Tier 1 helpdesk support via phone, email, Teams, and in person.
• Assist users with basic hardware, software, peripheral, OS, and connectivity issues.
• Install, configure, and maintain IT equipment and applications.
• Assist with provisioning and troubleshooting enterprise mobile devices (MDM).
• Maintain accurate hardware, software, inventory, licensing, and asset records.
• Support telecommunications administration (VoIP, landlines, phone allocations).
• Coordinate equipment deployments and communicate with end users and CIO3 staff.
• Escalate complex issues to Tier 2 or other teams.
• Prepare and update SOPs, user guides, reports, and technical docs.
• Provide general administrative and operational support.

Skills

Customer service

Problem solving

Teamwork and communication

Independent work

Microsoft Windows

Microsoft Office

Education

CompTIA Security+

EC-Council CND

GIAC GFACT

GIAC GSEC

Tools

Mobile Device Management (MDM)

Ticketing systems

Job description

Knowledge Management, Inc. (KMI) seeks an entry-level Tier 1 Administrative / IT Technical Support Specialist to provide on-site support for NAVFAC Marianas CIO3 in Santa Rita, Guam.

Responsibilities include helpdesk support, basic hardware/software troubleshooting, and IT asset management. The ideal candidate is customer-focused, eager to learn IT skills, and able to work onsite; travel between NAVFAC locations in Guam may occur.