On-Site Help Desk Tech – DoD IT Support (Guam)

Kmrg, Llc; Northern (KY); Hybrid; USD 44,000 - 65,000; Full time

Job summary

KMRG, LLC is seeking a Help Desk Technician to support NAVFAC Marianas in Guam. You will provide Tier 1 and Tier 2 support, troubleshoot hardware and software, and assist with mobile devices and IT assets.

Responsibilities include maintaining asset records, coordinating deployments, and drafting technical documentation. Candidates should have DoD 8140 certs and strong MS Office skills, with on-site work in Guam.

Qualifications

• 3+ years IT helpdesk/desktop support or asset management experience
• Experience with enterprise ticketing systems and asset tracking
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Teams
• Must have DoD 8140 certification (e.g., Security+ or GSEC) or higher

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support via email, phone, Teams and ticketing system
• Log, categorize, prioritize, and route support requests
• Troubleshoot hardware, software, and network issues; assist with mobile devices
• Maintain IT asset inventories and lifecycle records
• Coordinate IT deployments and vendor interactions
• Create and update SOPs and user guides
• Deliver timely reports and communications about outages and updates
• Support DoD/NAVFAC policies and procedures

Skills

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Teams

Ticketing system

Strong communication

Education

Relevant IT/Helpdesk experience

Tools

Enterprise helpdesk

Job description

KMRG, LLC is seeking a Help Desk Technician to support NAVFAC Marianas in Guam. You will provide Tier 1 and Tier 2 support, troubleshoot hardware and software, and assist with mobile devices and IT assets.

Responsibilities include maintaining asset records, coordinating deployments, and drafting technical documentation. Candidates should have DoD 8140 certs and strong MS Office skills, with on-site work in Guam.