IT Helpdesk Specialist: Rapid Customer Support

US Department of War Education Activity; Fort Campbell North (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

The US Department of War Education Activity (DoDEA) Information Technology Division's Global Operations Branch has vacancies at Fort Bragg, North Carolina or Fort Campbell, Kentucky.

This Direct Hire Solicitation seeks qualified IT professionals to provide immediate response to helpdesk tickets, diagnose issues, escalate where needed, and brief senior leadership with clear status updates on ongoing projects.

Qualifications

• Attention to Detail: thorough in IT work and meticulous in execution.
• Customer Service: resolve routine problems, satisfy users, ensure quality service.
• Oral Communication: convey information clearly to diverse audiences and stakeholders.
• Problem Solving: identify issues, evaluate options, and recommend solutions with sound judgment.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The US Department of War Education Activity (DoDEA) Information Technology Division's Global Operations Branch has vacancies at Fort Bragg, North Carolina or Fort Campbell, Kentucky.

This Direct Hire Solicitation seeks qualified IT professionals to provide immediate response to helpdesk tickets, diagnose issues, escalate where needed, and brief senior leadership with clear status updates on ongoing projects.