Entry-Level IT Help Desk Specialist - Tier 1 Support

The One 23 Group; Fort Lee (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

The 23 Group in the United States is seeking an entry-level Computer User Support Specialist to join the Global Support Center for DeCA IT support. You will be the first point of contact for DeCA users, handling Tier 1 calls, tickets, and basic troubleshooting across Windows, Linux, MacOS and Office.

Ideal candidates have a HS Diploma/GED plus 2–3 years IT experience or an Associate’s degree or higher, with foundational DoD IT certifications and a minimum Public Trust clearance.

Qualifications

• High School Diploma or GED plus 2–3 years in an IT role.
• Associate’s degree or higher.
• DoD 8140 Foundational Certification: A+, CND, GFACT, GSEC, Network+ or Security+.
• Security Clearance: Minimum Public Trust.

Responsibilities

• Provide Tier 1 service desk support.
• Answer calls routed to the appropriate queue.
• Create and manage support tickets.
• Basic remote troubleshooting.
• Use Windows, MacOS, Linux and Office applications.

Skills

Customer Service/Support

Windows

MacOS

Linux/Unix

Microsoft Office Suite

SharePoint

Oral/Written Communication

Remote Troubleshooting

Ticketing System

BMC Remedy

ServiceNow

Education

High School Diploma / GED + 2-3 years IT experience

Associate’s degree or higher

Tools

Active Directory

DHCP

DNS

Job description

The 23 Group in the United States is seeking an entry-level Computer User Support Specialist to join the Global Support Center for DeCA IT support. You will be the first point of contact for DeCA users, handling Tier 1 calls, tickets, and basic troubleshooting across Windows, Linux, MacOS and Office.

Ideal candidates have a HS Diploma/GED plus 2–3 years IT experience or an Associate’s degree or higher, with foundational DoD IT certifications and a minimum Public Trust clearance.