IT Service Desk Tech – On-Site Support at Training Center

CAE; Fort Cavazos (TX); Sur place; USD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Benefits package

Safe work environment

Empowerment to take initiative

Professional development

Résumé du poste

CAE USA Inc. Fort Hood Training Center seeks a Service Desk Technician to coordinate IT tasks and provide direct on-site support to classrooms, briefing rooms, and program hardware/software solutions. You will also actively support QA and Training management systems.

The role requires 2–4 years of IT experience, strong troubleshooting skills, and the ability to work in a DoD environment with customer-focused service. On-call availability and reliable transportation are essential.

Qualifications

• 2 to 4 years’ IT experience with BS/BA in IT or 0 to 2 years with MS/MA/Military experience.
• Advanced IT knowledge and troubleshooting skills.
• Ability to work independently and as part of a team.
• Advanced knowledge of computer hardware/software configuration including peripheral devices.
• Basic understanding of computer networking.
• Good command of English both oral and written.
• Superior customer service skills.
• Able to work with minimal supervision.
• U.S. citizens only due to DoD contract requirements.

Responsabilités

• Oversee and coordinate all IT Service Desk activities.
• Prioritize and address helpdesk tickets per TSSC procedures guide.
• Provide IT support and coordinate with IT team members to ensure timely action on tickets.
• Monitor hardware/software and assist lifecycle planning.
• Install, configure, troubleshoot, and support various software packages.
• Test fixes to ensure problem resolution.
• Document all pertinent information in the help ticketing system.
• Escalate issues to senior technicians as needed.
• Provide orientation for new students regarding course material and TSSC services.
• Provide CNI orientation to employees.

Connaissances

IT troubleshooting

Team collaboration

On-call availability

English language proficiency

Formation

BS/BA in IT or related field

Outils

Desktop hardware

Networking basics

Helpdesk software

Description du poste

CAE USA Inc. Fort Hood Training Center seeks a Service Desk Technician to coordinate IT tasks and provide direct on-site support to classrooms, briefing rooms, and program hardware/software solutions. You will also actively support QA and Training management systems.

The role requires 2–4 years of IT experience, strong troubleshooting skills, and the ability to work in a DoD environment with customer-focused service. On-call availability and reliable transportation are essential.