Help Desk & IT Support Specialist - Government/Defense

Sweeping Corporation of America; North Carolina; On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short and long term disability

Company paid life insurance

401(k) with company match

Tuition reimbursement

Job summary

Eagle Integrated Services, LLC (EIS) is seeking a Help Desk Customer Service and Support Specialist to back a WAMC contract at Fort Bragg, NC. You will manage day-to-day desktop support, document solutions in EMTS, and troubleshoot Windows OS, networks, printers, and peripherals.

Ideal candidates have 2+ years of hardware/software repair experience, strong customer service, and IAT Level II eligibility. This role requires U.S. citizenship and the ability to pass a federal background check.

Qualifications

• Experience with desktop Windows OS and government software.
• 2+ years troubleshooting hardware and software issues.
• Experience in Microsoft support in a large, critical environment.
• Knowledge of AD account management and security basics.
• U.S. citizenship or ability to obtain citizenship and pass background check.

Responsibilities

• Document solutions in EMTS; share updates with Government.
• Install, configure, and troubleshoot Windows OS and office software.
• Configure network protocols and wireless connections on workstations.
• Repair microcomputers, terminals, and peripherals as needed.
• Troubleshoot hardware, software, and printers; remote support as applicable.
• Set up workstation components and peripheral devices.
• Monitor and resolve printer and software/OS issues.
• Track inventory and equipment deployment per policy.
• Migrate data and verify integrity on new equipment.
• Document serial numbers and ensure asset accountability.
• Update and close tickets within 24 hours; communicate progress.

Skills

Windows OS

Hardware troubleshooting

Customer service

IAT Level II

Citizenship eligible

Tools

EMTS

Active Directory

Job description

Eagle Integrated Services, LLC (EIS) is seeking a Help Desk Customer Service and Support Specialist to back a WAMC contract at Fort Bragg, NC. You will manage day-to-day desktop support, document solutions in EMTS, and troubleshoot Windows OS, networks, printers, and peripherals.

Ideal candidates have 2+ years of hardware/software repair experience, strong customer service, and IAT Level II eligibility. This role requires U.S. citizenship and the ability to pass a federal background check.