Information Technology Specialist (Customer Support)

Department of War Education Activity; Fort Campbell North (KY); On-site; USD 90,000 - 122,000; Full time

Job summary

Department of War Education Activity—Information Technology Division, Global Operations Branch—requests an IT Specialist (Customer Support) for placement at Fort Campbell, KY or Fort Bragg, NC. This is a Direct Hire Solicitation managed by the DoDEA.

The role requires analyzing incident request trends to identify ways to improve services while supporting DoD customers. The position requires a Secret clearance and is open via the Public hiring path with two openings and an annual pay range of

Qualifications

• No substitution of education for experience is permitted. You must meet the qualification requirement using experience alone.

Responsibilities

• Analyze incident request trends and patterns in order to find opportunities to improve services.

Job description

Information Technology Specialist (Customer Support)

• Hiring Agency: Department of War Education Activity

About the Position: These positions are located within the Department of War Education Activity (DoDEA) Information Technology Division's Global Operations Branch at either Fort Bragg, North Carolina or Fort Campbell, Kentucky. This is a Direct Hire Solicitation.

Key Responsibilities

Analyze incident request trends and patterns in order find opportunities to improve services.

Requirements & Education

No substitution of education for experience is permitted. You must meet the qualification requirement using experience alone.

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Department of War Education Activity, Department of Defense.

What is the salary for this position?

The posted pay range is $89508 – $121511/yr.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-11-04.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.