On-Site IT Service Desk Technician – Classroom & Lab Support

CAE Inc; Fort Cavazos (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

CAE USA Inc. seeks a Service Desk Technician to coordinate IT tasks for the Fort Hood Training Center and provide on-site support to classrooms and program hardware/software.

You will also support QA and training management systems and assist with inventory, documentation, and network orientation. The role involves working in a security-conscious DoD environment, assisting with incidents, and ensuring timely service delivery.

Qualifications

• Requires 2 to 4 years’ experience with BS/BA or 0 to 2 years with MS/MA/Military experience.
• Advanced IT knowledge and troubleshooting skills.
• Ability to work independently and as part of a team.
• Advanced knowledge of computer hardware/software configuration including peripheral devices.
• Basic understanding of computer networking.
• Excellent command of English, both oral and written.
• Strong customer service skills and on-call availability.
• U.S. citizenship due to DoD contract requirements.

Responsibilities

• Oversee and coordinate all IT Service Desk activities and ticket prioritization.
• Provide IT support and coordinate with IT team members to ensure timely action.
• Install, configure, troubleshoot, and support software packages.
• Document all requests in the help ticketing system and communicate resolutions.
• Maintain inventory, lifecycle planning, and QA documentation.
• Provide orientation for new students and network infrastructure orientation.
• Support training devices, networks, and on-site facilities; on-call as required.

Skills

IT troubleshooting

English proficiency

Hardware configuration

Software configuration

Networking basics

Customer service

Independent work

Team collaboration

On-call readiness

Education

BS/BA

MS/MA

Military experience

Tools

Helpdesk ticketing system

Computer hardware

Networking equipment basics

Job description

CAE USA Inc. seeks a Service Desk Technician to coordinate IT tasks for the Fort Hood Training Center and provide on-site support to classrooms and program hardware/software.

You will also support QA and training management systems and assist with inventory, documentation, and network orientation. The role involves working in a security-conscious DoD environment, assisting with incidents, and ensuring timely service delivery.