Onsite DoD Service Desk Technician - Army IT Support

Bridge Defense; Fort Huachuca (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Bridge Defense is looking for highly qualified Service Desk Technicians to provide technical support at the Army Enterprise Service Desk in Fort Huachuca, Arizona. Candidates must be U.S. Citizens with a Level I AIT certification and possess strong knowledge in network troubleshooting, especially TCP/IP and VPN connectivity.

This full-time position is 100% onsite. Responsibilities include assisting customers with hardware and software issues, maintaining communication effectively, and providing excellent customer service. The company promotes a collaborative work environment and continuous development.

Qualifications

• U.S. Citizen with a current Level I AIT certification.
• Strong knowledge of network troubleshooting.
• Ability to communicate effectively at all levels.

Responsibilities

• Serve as the initial contact for customer technical support.
• Troubleshoot connectivity issues and provide resolutions.
• Develop and maintain productive customer relationships.

Skills

Network troubleshooting

Windows operating systems

Active Directory administration

Customer service

Verbal and written communication

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

TCP/IP

VPN software

Job description

Bridge Defense is looking for highly qualified Service Desk Technicians to provide technical support at the Army Enterprise Service Desk in Fort Huachuca, Arizona. Candidates must be U.S. Citizens with a Level I AIT certification and possess strong knowledge in network troubleshooting, especially TCP/IP and VPN connectivity.

This full-time position is 100% onsite. Responsibilities include assisting customers with hardware and software issues, maintaining communication effectively, and providing excellent customer service. The company promotes a collaborative work environment and continuous development.