IT Helpdesk Specialist I - Imaging & End-User Support Hybrid

Usic Llc; United States; Hybrid; USD 42,000 - 60,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist to ensure timely technology support for employees and to repair/imaging laptops and tablets in the Imaging Lab at the Corporate Office. The role is hybrid with alternating weeks in office and at home.

The position requires associate degree or IT certifications, with a preference for a Bachelor's in IT/CS, and at least two years of end-user support experience. Strong communication and collaboration skills are essential.

Qualifications

• Associate degree or IT certifications required; Bachelor's degree preferred.
• Able to interface with stakeholders at all levels.
• Experience diagnosing technical issues and providing resolutions.
• Two years of end-user support experience preferred.
• Strong written and oral communication skills.

Responsibilities

• Respond to inquiries via phone and email.
• Provide Tier I technical support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and other IT equipment.
• Work on special projects as assigned.

Skills

End-user support

Stakeholder communication

Troubleshooting

Education

Associate degree

IT certifications

Bachelor’s degree in IT/CS

Tools

Windows

Exchange Server

Microsoft applications

Job description

USIC is seeking an IT Helpdesk Specialist to ensure timely technology support for employees and to repair/imaging laptops and tablets in the Imaging Lab at the Corporate Office. The role is hybrid with alternating weeks in office and at home.

The position requires associate degree or IT certifications, with a preference for a Bachelor's in IT/CS, and at least two years of end-user support experience. Strong communication and collaboration skills are essential.