IT Support Technician — End-User Hardware & Help Desk

Indiana University; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

Health savings account

Paid holidays and time off

Tuition subsidy

Job summary

Indiana University Indianapolis Campus is seeking an Onsite Support specialist for the Endpoint Lifecycle team. This in-person role provides mid-level technical support for faculty, staff, and students, handles deliveries, inventory updates, and deployment readiness.

You will communicate with IT support, track orders, and maintain equipment documentation while adhering to IU standards. A High school diploma is required; an Associate's degree is preferred.

Qualifications

• High school diploma or equivalent (HSED or GED) required.
• Preferred: Associate's degree.
• 2 years of computer support or related experience.
• COMPTIA A+ certification preferred.

Responsibilities

• Receive and label incoming equipment with order numbers and deployment locations.
• Track orders for deployment and sort by zone for delivery or pickup.
• Communicate with IT support on order status and timelines.
• Update inventories for equipment on-hand and awaiting fulfillment.
• Provide mid-level technical support to faculty, staff, and students.
• Diagnose hardware and software issues and refer complex problems.
• Document calls and follow up until resolution.

Skills

Proficient communication

Professionalism

Time management

Quality mindset

Flexibility

Dependable

Service-oriented

Operating systems

Windows knowledge

Mac knowledge

MS Office

University systems

Education

High school diploma

Associate's degree

Tools

Windows

MacOS

Microsoft Office

Job description

Indiana University Indianapolis Campus is seeking an Onsite Support specialist for the Endpoint Lifecycle team. This in-person role provides mid-level technical support for faculty, staff, and students, handles deliveries, inventory updates, and deployment readiness.

You will communicate with IT support, track orders, and maintain equipment documentation while adhering to IU standards. A High school diploma is required; an Associate's degree is preferred.