Systems Support Specialist I

USIC; Glendale Heights (IN); Hybrid; USD 45,000 - 60,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist in Indianapolis. This hybrid role provides timely support for technology needs and involves repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.

You'll handle Tier I support for field and corporate staff, assist with Windows and Exchange Server environments, and collaborate with stakeholders to resolve issues quickly while maintaining clear written and oral communication.

Qualifications

• Associate degree or IT certifications required.
• Bachelor's degree in Information Technology preferred.
• Two years of end-user support experience preferred.
• Proficient with Windows and Microsoft-based applications.

Responsibilities

• Respond to incoming inquiries via phone and email.
• Provide Tier I technical support to field and corporate staff.
• Repair, image, and deploy laptops, tablets, and other IT equipment.
• Collaborate on special projects as assigned.

Skills

End-user support

Customer service

Troubleshooting

Communication

Team collaboration

Education

Associate degree in IT

IT certifications

Bachelor's degree in IT preferred

Tools

Windows OS

Exchange Server

Microsoft Office

Imaging/Laptop deployment

Job description

Job Description:Location: 9045 River Road, Indianapolis, IN 46240.Schedule: Hybrid - alternate working 2 weeks in office and 2 weeks from homeSummaryThe IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.ResponsibilitiesRespond to incoming inquiries via phone and emailProvide Tier I technical support to field and corporate associatesRepair, image, and deploy laptops, tablets, and other IT equipment for useWork on special projects as assignedRequirementsAssociate degree or IT certifications required; Bachelor's degree in Information Technology, Computer Science, or another related field is preferredMust be comfortable interfacing with different stakeholders at all levels of the organizationDemonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectivelyTwo years' experience in providing end-user support is preferredKnowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applicationsA high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audienceAt least two years of relevant work experience is needed to be successful in this roleWe are an Equal Opportunity Employer. Veterans are encouraged to apply.