IT Support Specialist - End-User Tech & Remote Help

UAB Medicine; Birmingham (AL); On-site; USD 45,000 - 74,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Parental leave

PSLF eligibility

Job summary

UAB Medicine is seeking an IT Support Specialist to provide accurate, timely end-user computer and networking assistance across St Clair County and other sites. You'll resolve incidents, perform device imaging, and configure laptops, desktops, printers, and software.

The role supports remote and on-site users, requires an Associate's degree in Information Systems or related field with 1 year experience, and offers a comprehensive benefits package including PSLF eligibility.

Qualifications

• Associate's degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.

Responsibilities

• Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.
• Performs device imaging.
• Configure Laptops, Desktops and Printers
• Installs, configure and upgrades applications, other assigned hardware, software, applications and peripherals.
• Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.
• Provide onsite and/or remote assistance to equipment users.
• Occasional after-hours support will be necessary.
• Expertise managing multiple priorities simultaneously.
• Manage assigned projects to deliver services in accordance with established objectives
• Highly motivated and desire to continually learn new technologies.
• Professional and interpersonal communication skills when interacting with others.

Education

Associate's degree in Information Systems or a related field

Job description

UAB Medicine is seeking an IT Support Specialist to provide accurate, timely end-user computer and networking assistance across St Clair County and other sites. You'll resolve incidents, perform device imaging, and configure laptops, desktops, printers, and software.

The role supports remote and on-site users, requires an Associate's degree in Information Systems or related field with 1 year experience, and offers a comprehensive benefits package including PSLF eligibility.