IT Help Desk Specialist — Hybrid Support & Tech Deployment

Cottingham & Butler; Galena (IL); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Flex Spending / HSA

401(k) with employer match

Profit-Sharing / Defined Contribution

PTO / Holidays

Disability (short & long-term)

Maternity Leave / Parental Leave

Job summary

Cottingham & Butler is seeking an IT Help Desk Specialist to support employees both in the office and at home. You will answer, log, and troubleshoot help desk calls, while procuring and inventorying desktop hardware and software and ensuring security policies are followed.

You will also assess cellular device needs and recommend services to end-users. Join a growth-focused team that values daily improvement, teamwork, and delivering reliable IT support to a diverse workforce.

Responsibilities

• Provide front-line IT help desk support for in-office and remote employees.
• Log, troubleshoot, and resolve help desk calls with timely updates.
• Procure, deploy, and inventory desktop hardware and software, ensuring proper security levels.
• Consult with end-users to identify cellular device needs and make recommendations.

Job description

Cottingham & Butler is seeking an IT Help Desk Specialist to support employees both in the office and at home. You will answer, log, and troubleshoot help desk calls, while procuring and inventorying desktop hardware and software and ensuring security policies are followed.

You will also assess cellular device needs and recommend services to end-users. Join a growth-focused team that values daily improvement, teamwork, and delivering reliable IT support to a diverse workforce.