Systems Support Specialist I

Usic Llc; United States; Hybrid; USD 42,000 - 60,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist to ensure timely technology support for employees and to repair/imaging laptops and tablets in the Imaging Lab at the Corporate Office. The role is hybrid with alternating weeks in office and at home.

The position requires associate degree or IT certifications, with a preference for a Bachelor's in IT/CS, and at least two years of end-user support experience. Strong communication and collaboration skills are essential.

Qualifications

• Associate degree or IT certifications required; Bachelor's degree preferred.
• Able to interface with stakeholders at all levels.
• Experience diagnosing technical issues and providing resolutions.
• Two years of end-user support experience preferred.
• Strong written and oral communication skills.

Responsibilities

• Respond to inquiries via phone and email.
• Provide Tier I technical support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and other IT equipment.
• Work on special projects as assigned.

Skills

End-user support

Stakeholder communication

Troubleshooting

Education

Associate degree

IT certifications

Bachelor’s degree in IT/CS

Tools

Windows

Exchange Server

Microsoft applications

Job description

Job Description: Location: 9045 River Road, Indianapolis, IN 46240. Schedule: Hybrid – alternate working 2 weeks in office and 2 weeks from home

Summary The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.

Responsibilities

• Respond to incoming inquiries via phone and email
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment for use
• Work on special projects as assigned

Requirements

• Associate degree or IT certifications required; Bachelor's degree in Information Technology, Computer Science, or another related field is preferred
• Must be comfortable interfacing with different stakeholders at all levels of the organization
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
• Two years' experience in providing end-user support is preferred
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
• A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
• At least two years of relevant work experience is needed to be successful in this role

We are an Equal Opportunity Employer. Veterans are encouraged to apply.

PROTECTING & MAINTAINING INFRASTRUCTURE

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout the United States and Canada. Our mission: to deliver quality, efficient, safe, and innovative solutions to protect our partner’s infrastructure and critical assets.