IT Help Desk Specialist - Frontline Troubleshooting

B&B Specialties; Anaheim (CA); On-site; USD 63,039,000 - 74,677,000; Full time

Job summary

B&B Specialties Inc, located in Anaheim, CA, is hiring for a full-time IT Help Desk role. The position involves providing user support, maintenance of hardware, peripherals, and software applications, and advising on proper actions.

The job is in the 1st shift with education in IT and relevant certifications preferred. Responsibilities include diagnosing hardware/software issues, researching solutions, updating policies, and maintaining logs and a knowledge base.

Qualifications

• Degree in IT, Computer Science or another relevant field preferred.
• 1+ years of related experience and training in troubleshooting and providing help desk support or equivalent combination of education and experience.
• Certification in one or more relevant areas of IT expertise.

Responsibilities

• Serve as the first point of contact for customers and users seeking technical assistance.
• Diagnose and resolve technical hardware and software issues.
• Research issues using available and appropriate information sources.
• Escalate urgent issues that cannot be resolved timely.
• Inform management of recurring and/or critical issues.
• Maintain a log of help desk interactions and a knowledge base of common issues and relevant fixes.
• Advise customers and users of appropriate actions and safe use of computers and peripherals.
• Follow up with customers and users to ensure complete resolution of issues.
• Help to create/maintain work instructions and training manuals for new and revised hardware and software.
• Help to create/maintain standardized group policies across the network.
• Help to create/maintain Active Directory users, groups, and overall network security.
• Ensure all software updates are being installed including but not limited to windows updates and antivirus definitions.
• Ensure antivirus and backups are viable.
• Stay current with system information, changes, and updates.
• Maintain a clean and safe working environment in the server room and with relevant computer wiring.

Skills

Troubleshooting

Customer service

IT support

Education

Bachelor's/Technical degree in IT or related field

IT certification

Tools

Active Directory

Group Policy

Job description

B&B Specialties Inc, located in Anaheim, CA, is hiring for a full-time IT Help Desk role. The position involves providing user support, maintenance of hardware, peripherals, and software applications, and advising on proper actions.

The job is in the 1st shift with education in IT and relevant certifications preferred. Responsibilities include diagnosing hardware/software issues, researching solutions, updating policies, and maintaining logs and a knowledge base.