Academic Tech Support & AV Specialist I

California State University, San Bernardino; San Bernardino (CA); On-site; USD 51,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Sick and vacation time

15 paid holidays

CalPERS retirement

Job summary

California State University, San Bernardino is seeking an on-site End-User Technical Support specialist to maintain and troubleshoot classroom AV systems and campus technology. You will assist faculty, staff, and students via in-person, remote, and ticket-based channels, handling hardware, software, and peripheral issues.

You will also support instructional technology, documentation, and on-site event setups, while coordinating with senior staff for complex problems and ensuring accurate asset

Qualifications

• Equivalent to a bachelor’s degree in a related field.
• General knowledge of information technology systems, applications, and networks.
• General knowledge of hardware and software troubleshooting and related technology support practices.
• Organizational and time management skills to plan, organize, and prioritize work.
• Attention to detail and accuracy.
• Analytical skills to collect and analyze information and troubleshoot problems.
• Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to work independently and as part of a team as well as build relationships with diverse stakeholders.
• Computer skills to appropriately respond to IT complaints and issues.

Responsibilities

• Provide technical support for classroom and instructional audio/visual equipment, including assisting with the setup, installation, configuration, and basic maintenance of AV systems and related technology.
• Troubleshoot and resolve routine hardware, software, and connectivity issues in classroom technology environments; monitor equipment functionality, document support activities, and elevate more complex problems to senior staff as needed.
• Utilize multiple modalities to serve as the first point of contact for end-user technical support by assisting faculty, staff, and students with computer hardware, software, account access, and peripheral-related issues in a timely and professional manner.
• Troubleshoot and resolve routine technical problems for desktops, laptops, printers, and standard software applications by following established service desk procedures and escalating advanced technical problems to higher-level support staff when necessary.
• Install, configure, and deploy desktop computers, laptops, software applications, and related technology equipment in support of daily campus and office operations by following standard campus procedures.
• Perform routine system updates, preventative maintenance, and basic troubleshooting for assigned technology equipment; maintain accurate inventory and asset records, coordinate equipment repairs, and assist with device replacement and lifecycle activities.
• Provide technical assistance and basic training to faculty, staff, and students on the use of instructional technologies, classroom applications, and campus-supported software to support effective teaching and learning.
• Assist in creating and maintaining user guides, reference materials, and support documentation; assist with the integration and day-to-day use of instructional technology tools and respond to routine user questions and support requests.
• Assist with the setup, basic operation, testing, and teardown of audio/visual equipment for campus meetings, presentations, classes, and special events.
• Provide on-site technical support during scheduled events by monitoring equipment functionality, addressing routine operational issues, and coordinating with senior technical staff when additional support is required. May drive campus golf cart to access campus locations to provide technical equipment support.
• Perform other classification-related duties as assigned in support of departmental operations, instructional technology services, campus initiatives, and university operational priorities.

Education

Bachelor’s degree or equivalent in related field

Job description

California State University, San Bernardino is seeking an on-site End-User Technical Support specialist to maintain and troubleshoot classroom AV systems and campus technology. You will assist faculty, staff, and students via in-person, remote, and ticket-based channels, handling hardware, software, and peripheral issues.

You will also support instructional technology, documentation, and on-site event setups, while coordinating with senior staff for complex problems and ensuring accurate asset