Academic IT & AV Support Specialist

University of Southern California; Los Angeles (CA); Híbrido; USD 51.000 - 54.000; Jornada completa

Descripción de la vacante

The University of Southern California Annenberg School for Communication and Journalism is seeking an enthusiastic IT support-generalist to join our Information Technology team in Los Angeles. You will provide on-site helpdesk support for students, faculty and staff, handling Tier 1 and 2 IT and AV tasks.

The role involves supporting AV-rich classrooms, training materials, imaging and troubleshooting, with a focus on customer service and collaboration across departments.

Formación

• Bachelor’s degree required or equivalent
• Minimum 3 years related professional experience
• Experience with Windows and Mac environments
• Experience with AV technologies and live events

Responsabilidades

• Provide general software, hardware and technical support at on-site helpdesk.
• Provide Tier 1 and 2 IT and AV support for faculty, students and staff.
• Support learning spaces with AMX/Extron and IP-based collaboration systems.
• Create knowledge center documents and quick reference guides.
• Imaging, backups, restoration, software installs and diagnostics.

Conocimientos

Windows & Mac support

Office 365

Audio-Visual support

Helpdesk support

Communication skills

IT security

VOIP phone support

Event streaming

Educación

Bachelor's degree in Computer Science or related field

Master's degree preferred

Herramientas

AMX

Extron

Tri-Caster

Adobe Creative Cloud

Descripción del empleo

The University of Southern California Annenberg School for Communication and Journalism is seeking an enthusiastic IT support-generalist to join our Information Technology team in Los Angeles. You will provide on-site helpdesk support for students, faculty and staff, handling Tier 1 and 2 IT and AV tasks.

The role involves supporting AV-rich classrooms, training materials, imaging and troubleshooting, with a focus on customer service and collaboration across departments.