IT Helpdesk Specialist: Fast, Expert Tech Support

Factory Motor Parts; Eagan, Northern (MN, KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Factory Motor Parts in Eagan, MN seeks a Help Desk Technician to support employees via phone, email, remote access, and in-person. You will diagnose IT hardware and software issues and stay current with tech trends within the FMP environment.

Maintain proficiency with FMP systems, document resolutions in the ticketing system, escalate urgent matters, and collaborate with Help Desk teammates while occasionally traveling to locations for urgent assistance.

Qualifications

• Associate's degree or equivalent experience and 1-3 years in a help desk or other technical support role.

Responsibilities

• Respond to user requests via telephone, email, remote access, and in-person.
• Diagnose and resolve advanced IT hardware and software issues.
• Develop and maintain proficiency with information technology and Factory Motor Parts systems.
• Identify and escalate situations requiring urgent attention.
• Document details of issues and troubleshooting steps in a ticketing system.

Skills

Communication

Problem solving

Documentation

Independent work

Team collaboration

Technical writing

Education

Associate degree or equivalent experience

Tools

Ticketing system

Remote support tools

Job description

Factory Motor Parts in Eagan, MN seeks a Help Desk Technician to support employees via phone, email, remote access, and in-person. You will diagnose IT hardware and software issues and stay current with tech trends within the FMP environment.

Maintain proficiency with FMP systems, document resolutions in the ticketing system, escalate urgent matters, and collaborate with Help Desk teammates while occasionally traveling to locations for urgent assistance.