Weekend IT Helpdesk Specialist - Elevate Tech Support

Wunderlich-Malec Engineering, Inc; Eden (MN); On-site; USD 32,000 - 43,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D

Long Term Disability

Voluntary Short Term Disability

Flexible Spending Accounts

Health Savings Account

PTO

Paid Holidays

Tuition Reimbursement

Referral Bonus Program

401(k)/Profit Sharing

100% ESOP

Employee Assistance Program

Will Preparation Resources

Worldwide Travel Assistance

Job summary

Wunderlich-Malec Engineering is seeking a part-time IT Helpdesk Support Specialist for weekend shifts in Eden Prairie, MN. Two 12-hour shifts: Saturday and Sunday, 11:00 am to 11:00 pm.

This role provides phone, email, remote desktop control, and desk-side support for office and field users across multiple locations. The ideal candidate will have 3–5 years of IT support experience, proficiency with Windows 10, Office 365, and Apple iOS, basic networking knowledge, and strong communication

Qualifications

• Three to Five years of IT experience providing user support in a complex business environment.
• Experience in using and supporting desktop applications.
• Ability to clearly communicate technical concepts to both technical and non-technical audiences.
• Willingness to travel to all LSC locations as needed.
• Certifications in Microsoft, Cisco, or similar technologies are a plus.

Responsibilities

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently or with assistance.
• Resolve most support requests on first contact when possible.
• Participate in development and maintenance of standard images for desktop, laptop, and virtual desktops.
• Assist in new hardware and software rollouts.
• Provide tools, training, or resources to help employees utilize technology effectively.
• Maintain IT hardware and inventory; work with vendor repair services.
• Manage mobile devices and Microsoft Intune for phones and tablets.
• Allocate/purchase devices as requested and approved.
• Support company-wide technology initiatives or projects.
• Administer user management controls over company software systems.

Skills

IT support

Tools

Windows 10

Office 365

Apple iOS

Job description

Wunderlich-Malec Engineering is seeking a part-time IT Helpdesk Support Specialist for weekend shifts in Eden Prairie, MN. Two 12-hour shifts: Saturday and Sunday, 11:00 am to 11:00 pm.

This role provides phone, email, remote desktop control, and desk-side support for office and field users across multiple locations. The ideal candidate will have 3–5 years of IT support experience, proficiency with Windows 10, Office 365, and Apple iOS, basic networking knowledge, and strong communication