Desktop & Field IT Support Specialist - Flexible Hours

Sky Systems, Inc. (SkySys); Eden Prairie (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

An IT solutions provider based in Eden Prairie, Minnesota is seeking a field support technician responsible for troubleshooting hardware and software issues in IT Infrastructure. The ideal candidate possesses strong communication skills, basic knowledge of LAN and WAN setups, and the ability to work independently or in a team. Preferred qualifications include an Associate Degree in Electronics, CompTIA A+ Certification, and experience with ticketing tools. This role requires the ability to lift equipment and may include flexible scheduling.

Qualifications

• Basic knowledge of enterprise LAN and WAN setups.
• Experience with ticketing tools like ServiceNow, Remedy.
• Ability to lift/move computer equipment weighing up to 50 lbs.

Responsibilities

• Provide IT Infrastructure field support, troubleshooting hardware and software issues.
• Install, troubleshoot, and fix desktops, printers, and other hardware.
• Use networking tools like DNS, DHCP, VPN, and RDP.

Skills

Troubleshooting hardware issues

Excellent written and verbal communication

TCP/IP networking

Customer interaction

Problem management

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

An IT solutions provider based in Eden Prairie, Minnesota is seeking a field support technician responsible for troubleshooting hardware and software issues in IT Infrastructure. The ideal candidate possesses strong communication skills, basic knowledge of LAN and WAN setups, and the ability to work independently or in a team. Preferred qualifications include an Associate Degree in Electronics, CompTIA A+ Certification, and experience with ticketing tools. This role requires the ability to lift equipment and may include flexible scheduling.