IT Helpdesk Specialist — Computer Support Expert

Kinsley Power Systems; Arkansas; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Kinsley Power Systems is looking for a skilled Computer Support Specialist to join the Information and Technology Services department. This role involves assisting users with various IT support tasks, ensuring high-quality service delivery, and maintaining a reliable helpdesk system.

The ideal candidate will have a Bachelor’s degree in computer science and demonstrate skills in troubleshooting, strong communication, and collaboration within a team-oriented environment. The position may allow for remote work opportunities.

Qualifications

• Exceptional knowledge of computer systems and hardware.
• Strong verbal and written communication and documentation skills.
• Ability to troubleshoot computer system problems.

Responsibilities

• Assist users with hardware, software, and network issues.
• Coordinate daily customer service operations.
• Maintain and update the helpdesk Knowledgebase.
• Provide prompt and helpful feedback to individuals requesting assistance.

Skills

Computer systems knowledge

Desktop operating systems experience

Strong communication skills

Organizational skills

Analytical skills

Education

Bachelor’s Degree in computer science or related field

Job description

Kinsley Power Systems is looking for a skilled Computer Support Specialist to join the Information and Technology Services department. This role involves assisting users with various IT support tasks, ensuring high-quality service delivery, and maintaining a reliable helpdesk system.

The ideal candidate will have a Bachelor’s degree in computer science and demonstrate skills in troubleshooting, strong communication, and collaboration within a team-oriented environment. The position may allow for remote work opportunities.