IT Helpdesk Specialist – Contract

Jobtailor; Troy (MO); On-site; USD 52,000 - 70,000; Full time

Job summary

Jobtailor in Troy, MO seeks an on-site IT Support Specialist to provide direct customer service and technical support for local and remote users. You will maintain server health and assist the on-premise team with troubleshooting, deployment, and network configuration.

Responsibilities include configuring PCs, wireless access points, and security compliance, using AD/Remote Desktop, and operating AV equipment for meetings and presentations.

Qualifications

• Candidates must have strong verbal and written communication skills.
• 3+ years of IT experience with various operating systems (Windows 7/10, etc.).
• Education preferred: Vocational Certificate or associate's degree or equivalent experience.

Responsibilities

• Provide direct customer service and technical support to local and remote users via phone, email, online systems and in person.
• Maintain server health and performance to support all production systems.
• Assist and work with remote infra support team as on-premise IT support for troubleshooting, deployment, cabling, monitoring, and other tasks.
• Configure and install PCs, network printing devices, peripherals, and software; attach equipment to the network.
• Configure and install wireless access points and L2 switches.
• Ensure system security in compliance with company policy.
• Utilize tools such as Active Directory and Remote Desktop.
• Operate audio/visual equipment (Video Teleconferencing devices, projectors, presentation hardware).
• Continue to improve ability to diagnose complex problems and learn new skills in IT team role.

Skills

Communication skills

MS Office Suite

Education

High School Diploma or GED

Associate's degree or Vocational Certificate

Tools

Active Directory

Remote Desktop

Video Teleconferencing

Job description

Responsibilities

• Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person
• Maintain server health and performance to support all production system
• Assist and work closely with our remote infra support team as an on premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs
• Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
• Configure and install wireless access points, L2 switches
• Ensure system security in compliance with company policy
• Utilize tools such as Active Directory, Remote Desktop, etc.
• Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
• Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
• Maintain cleanliness at work-site in accordance with 5S3R Standards: Sort, Set in order, Shine, Standardize, Sustain Right Location, Right Quantity, Right Container
• Perform other duties as assigned

Requirements

• High School Diploma or GED required
• Vocational Certificate or associate's degree preferred or equivalent, relevant experience
• 3+ years of experience in IT with various operating systems (Windows 7, 10, etc.)
• Excellent communication skills including verbal and written MS Office Suite

Core Competencies

Demonstrates expertise in providing technical support and customer service, with a strong focus on system security and performance management. Proficient in configuring and installing hardware and software, while ensuring compliance with company policies.