Junior IT Help Desk Technician — End-User Support

Custom-Computer-Specialists; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical and dental plans

Vision plans

Disability plans

401K with employer match

Paid holidays and vacation

Certification gift cards

Job summary

Custom Computer Specialists is actively seeking a Help Desk Technician to be the first point of contact for employees’ technology issues. You will provide Tier 1 support for endpoints, peripherals, and basic applications, while handling onboarding and asset management tasks.

You will resolve issues, document resolutions in ManageEngine, and participate in imaging, deployment, and telephony setup. A strong focus on clear communication and willingness to learn KIOTI systems is required.

Qualifications

• 1–3 years of help desk / desktop support experience, or equivalent certifications.
• Windows 11 and Microsoft 365 support experience
• Basic user account support - password resets, account lockouts, MFA assistance (exposure to Entra ID / Active Directory is a plus)
• Basic connectivity troubleshooting - Wi‑Fi, wired network, and printer issues at the user level
• Experience working in a ticketing system with documented case handling
• Clear written and verbal communication with non-technical users
• General understanding of how a corporate IT environment fits together - network, servers, identity, business applications
• Ability and willingness to learn KIOTI‑specific systems and, with training and documented procedures, take on additional routine tasks in these areas over time.

Responsibilities

• End-user support (Tier 1): triage, resolve, and document incidents in ManageEngine.
• Onboarding new hires: account provisioning, mailbox setup, workstation prep.
• Offboarding and asset recovery: deprovisioning, asset return, and update records.
• Imaging and deployment: configure and deploy workstations; refresh hardware.
• Asset inventory: maintain endpoint records and deployable stock.
• Telephony (user level): RingCentral provisioning and basic configuration.
• ERP/CRM first-line: triage login issues; escalate complex problems.
• User enablement: guide employees on standard hardware/software.
• Documentation: update procedures and knowledge-base articles.

Skills

Help desk

Windows 11

Microsoft 365

Account support

Networking basics

Ticketing system

Communication

Teamwork

Tools

ManageEngine

RingCentral

Exchange Online

Active Directory

Job description

Custom Computer Specialists is actively seeking a Help Desk Technician to be the first point of contact for employees’ technology issues. You will provide Tier 1 support for endpoints, peripherals, and basic applications, while handling onboarding and asset management tasks.

You will resolve issues, document resolutions in ManageEngine, and participate in imaging, deployment, and telephony setup. A strong focus on clear communication and willingness to learn KIOTI systems is required.