IT Helpdesk Technician: Windows & User Support

C&S Companies; City of Syracuse (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

C&S Companies is seeking a PC Support / Helpdesk Technician to assist staff with technology needs, troubleshoot issues, and participate in IT projects. The role involves hands-on support, hardware/software installation, imaging, and end-user device setup to keep operations running smoothly.

The ideal candidate will have an Associate’s degree with 1–3 years of experience, strong communication skills, and the ability to travel to remote locations if needed.

Qualifications

• Associate’s degree and 1–3 years of applicable experience.
• Must be detail oriented, organized and a self-starter.
• Strong interpersonal and customer service skills.
• CompTIA A+ and/or related certifications preferred.

Responsibilities

• Answer staff questions in person and via phone on all company supported applications.
• Install hardware and software on Windows computers.
• Perform basic hardware repairs and coordinate warranty service when needed.
• Support computer and IT equipment inventory management including repair/service tracking and reporting.
• Basic wired and wireless network troubleshooting.
• PC imaging and deployment.
• Setup of Laptop, docking stations, monitors and any other end user devices.
• Troubleshoot computer problems.
• Work one-on-one with staff on IT projects.
• Provide recommendations on company technology purchases.
• Document resolutions for future reference.

Skills

Interpersonal skills

Customer service

Written and verbal communication

Time management

Education

Associate’s degree

Tools

PowerShell

Office 365

Helpdesk ticketing systems

Job description

C&S Companies is seeking a PC Support / Helpdesk Technician to assist staff with technology needs, troubleshoot issues, and participate in IT projects. The role involves hands-on support, hardware/software installation, imaging, and end-user device setup to keep operations running smoothly.

The ideal candidate will have an Associate’s degree with 1–3 years of experience, strong communication skills, and the ability to travel to remote locations if needed.