IT Help Desk Specialist - Windows/macOS & Security

KPA

Lafayette (CO)

On-site

USD 69,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical Benefits

401k with company match

Paid time off

Job summary

KPA is seeking an IT Help Desk Technician to support company devices (Windows, macOS, Android, iOS) and cloud services. You will resolve user issues across hardware, software, identity, and endpoints, while adhering to SLAs and change-management protocols in a customer-facing role.

The ideal candidate has 2–4 years of IT support experience, strong troubleshooting, and solid communication skills. The role focuses on hybrid work readiness, security-conscious operations, and collaboration tools

Qualifications

2–4 years of IT support, helpdesk, or desktop experience.
Windows desktop/laptop and macOS support.
Familiarity with MDM/endpoint management concepts (Intune).
Familiarity with identity and Microsoft 365 fundamentals — Entra ID, Exchange Online, SharePoint Online.
Familiarity with MFA enrollment/troubleshooting and conditional access concepts.
Basic networking fundamentals — TCP/IP, DNS, DHCP, VPN.
ITSM/ticketing platform experience (Freshservice, Salesforce Service Cloud, JIRA).
Basic scripting/automation exposure (PowerShell) a plus, not required.
Certifications (preferred, not required): CompTIA A+, Network+; Microsoft MS-900; CompTIA Security+.
Education: High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Responsibilities

Provide front-line support across email, chat, and ticket portal. Resolve incidents and service requests within established SLAs, escalating complex issues to senior IT staff as needed.
Triage, prioritize, and route tickets; keep affected users informed throughout resolution; flag recurring issues for root-cause review.
Provision, image, and deploy Windows and macOS endpoints using Intune Autopilot; support Android and iOS through MDM.
Manage day-to-day account lifecycle: onboarding/offboarding, Entra ID changes, license assignment, device provisioning, password resets.
Support security-related IT operations and user access requests across Rapid7, Cisco Umbrella, CrowdStrike, Cisco Duo, KnowBe4; escalate high-risk issues.
Support Microsoft 365 (Exchange Online, SharePoint, OneDrive) and collaboration tools (Slack, Zoom).
Troubleshoot LAN, Wi-Fi, VPN connectivity, and remote/hybrid access issues.
Maintain hardware/software asset inventory and lifecycle, procurement, deployment, warranty, and vendor support.