Help Desk Manager - IT Support & Campus Systems

Kinsley Power Systems; Arkansas; On-site; USD 50,000 - 70,000; Full time

Job summary

Kinsley Power Systems is seeking a Computer Support Specialist (Help Desk Manager) in Arkansas. This position involves managing daily operations of the help desk and ensuring timely responses to technical support requests for students and staff. The role requires excellent communication, leadership, and analytical skills.

The ideal candidate will have a Bachelor's Degree in computer science or a related field, with a strong background in IT support and project management methodologies.

Qualifications

• Proficiency in developing and executing test plans to ensure quality.
• Strong verbal and written communication skills.
• Ability to analyze complex business processes and propose improvements.

Responsibilities

• Manage daily operations of campus help desk and ensure timely responses.
• Provide leadership during critical incidents and coordinate support efforts.
• Develop training programs for end-users to ensure effective system utilization.

Skills

Analytical Skills

Communication Skills

Problem-Solving

Collaboration

System Testing

Change Management

Leadership Skills

Education

Bachelor's Degree in computer science, computer applications, mathematics, or a related field

Job description

Kinsley Power Systems is seeking a Computer Support Specialist (Help Desk Manager) in Arkansas. This position involves managing daily operations of the help desk and ensuring timely responses to technical support requests for students and staff. The role requires excellent communication, leadership, and analytical skills.

The ideal candidate will have a Bachelor's Degree in computer science or a related field, with a strong background in IT support and project management methodologies.