Help Desk Technician

The Kinsley Group; East Granby (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

The Kinsley Group in East Granby, CT is seeking a Help Desk Technician to deliver technical support and user assistance. This role includes installing and configuring systems, troubleshooting issues, and training staff.

The ideal candidate will have a high school diploma, strong knowledge of Microsoft Software, and 2+ years of relevant experience. The position demands great customer service skills and the ability to work flexible hours, ensuring the smooth operation of our technology infrastructure.

Qualifications

• High school diploma or equivalent; minimum of 2 years of related experience or a combination of education and experience.
• Strong knowledge of Microsoft Software and TCP/IP Networking.
• Flexibility to work nights, weekends, and on-call hours as needed.

Responsibilities

• Install and configure computer hardware, operating systems, and applications.
• Provide technical support via phone, in-person, or remote assistance.
• Create and maintain documentation, reports, and system diagrams.
• Diagnose and troubleshoot hardware, software, and network issues.

Skills

Technical support

Microsoft Software

TCP/IP Networking

Customer service

Communication skills

Education

High school diploma or equivalent

2+ years of related experience

Job description

Description

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure.

Kinsley Power Systems, a family‑owned business, has been an industry leader in generator service, sales, and rentals for over 60 years. We are a generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley, we are dedicated to exceeding our customers’ expectations in an environment that is enjoyable and rewarding.

Essential Functions And Responsibilities

• Install and configure computer hardware, operating systems, and applications.
• Set up new user accounts and resolve password and access issues.
• Provide technical support via phone, in‑person, or remote assistance.
• Create and maintain documentation, reports, and system diagrams.
• Develop and conduct training on new and existing systems and software.
• Support the roll‑out and testing of new applications and technologies.
• Diagnose and troubleshoot hardware, software, and network issues.
• Collaborate with colleagues and external consultants to resolve challenges.
• Serve as a backup for monitoring and maintaining systems and networks.
• Multi‑task and prioritize multiple open cases to ensure timely resolution.

Education, Skills And Qualifications

• High school diploma or equivalent; 2+ years of related experience or a combination of education and experience.
• Strong knowledge of Microsoft Software and TCP/IP Networking.
• Flexibility to work nights, weekends, and on‑call hours as needed.
• Excellent customer service skills and verbal communication abilities.
• A strong sense of urgency, integrity, and drive for success.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.