Helpdesk Specialist

Unitus Community Credit Union; Tigard (OR); On-site; USD 37,608 - 52,651; Full time

Benefits offered by this job

Medical + Dental + Vision

401(k) Retirement Savings

Paid Time Off

Tuition Reimbursement

Paid Volunteer Time Off

Job summary

A community-focused financial institution is seeking a Helpdesk Specialist to provide technical support to users within the organization. Responsibilities include diagnosing hardware/software issues, logging support requests, and ensuring timely resolution. The ideal candidate has an associate degree in computer science, two years of technical support experience, and strong communication skills. Benefits include medical and dental coverage, paid time off, and a 401(k) retirement plan, making this a great place to grow your career.

Qualifications

• Minimum of 2 years of experience in providing technical support.
• Certification for Microsoft Desktop Support Technician may substitute for part of the experience requirement.
• Ability to quickly learn new technologies.

Responsibilities

• Provide first-level contact for technical support of computer operations.
• Diagnose and resolve workstation hardware and software issues.
• Log and track support issues utilizing the ServiceNow application.

Skills

Customer service skills

Technical support proficiency

Communication skills

Multi-tasking ability

Problem-solving skills

Education

Associate degree in computer science or related field

Tools

ServiceNow application

Job description

Join to apply for the Helpdesk Specialist role at Unitus Community Credit Union

Unitus Community Credit Union provided pay range

This range is provided by Unitus Community Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$27.30/hr - $38.22/hr

At Unitus, each employee has an opportunity to make a difference for our members. As part of the IT Operations team in our headquarter building, the Helpdesk Specialist provides first‑level contact for technical support of computer operations for users across the organization. This individual works with all levels of staff to diagnose and resolve workstation hardware and software issues either in person, over the phone or utilizing remote service tools. The Helpdesk Specialist completes minor repairs to personal computers, laptops, communication devices and printers, and transports and installs equipment at branch/department locations when necessary. The Helpdesk Specialist accurately logs, prioritizes, and tracks support issues utilizing the ServiceNow application. The Helpdesk Specialist will ensure that needs and requests are resolved within the timeframes specified by the appropriate service level agreements – this is aligned with our mission to ensure our commitment for unparalleled service, the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above‑market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

The Helpdesk Specialist role is a Monday – Friday onsite position with occasional on‑call duties.

As An Ideal Candidate You Will Have

• An associate degree in computer science/related field or equivalent work experience.
• Minimum of 2 years of experience in a fast‑paced customer service environment providing technical support for end users in the areas of computer operation, troubleshooting computer problems, and handling the basic configuration of computer hardware and software. Certification for Microsoft Desktop Support Technician may substitute for part of this experience requirement.
• Financial Services experience is a plus.
• Proficient knowledge in common desktop applications and installing and configuring those applications with the ability to quickly learn new technologies as needed.
• Excellent communication skills including the ability to translate technical information to non‑technical users, and use effective listening, problem solving, customer service and tact in dealing with internal and external colleagues and vendors.
• Transportation and schedule flexibility to participate in the Help Desk on‑call rotation and provide on‑site branch support.
• Strong ability to multi‑task while maintaining attention to detail and performing follow‑through on problems through resolution.
• Demonstrated ability to research and analyze common and moderately complex computer issues and provide resolution using sound judgment.
• Ability to work independently with minimum supervision and to prioritize tasks and meet deadlines.
• Proven ability to learn information quickly and maintain composure under pressure on a daily basis in a high‑production, structured environment.
• Must be reliable and dependable in being at work, being on time, and meeting deadlines.
• Comprehend and adhere to all company wide and department specific policies and procedures.

Our Benefits

• Medical + Dental + Vision
• Flexible Spending Accounts + HSA
• Employees accrue up to 15 days of Paid Time Off (PTO) during their first twelve months of employment
• Unitus recognizes 12 paid holidays per year
• 401(k) Retirement Savings
• Annual Incentives (*eligibility dependent)
• Employee Assistance Plan
• Tuition Reimbursement
• Student Loan Debt Repayment
• Transit & Parking benefits
• Paid Volunteer Time Off

What’s it really like to work here

We are a people‑focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are committed to diversity, equity, and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability, or any other classification protected by applicable federal, state, or local law. Applicants may request reasonable accommodation to participate in the application process.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

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