Help Desk Technician - IT Support, Training & System Care

The Kinsley Group; East Granby (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

The Kinsley Group in East Granby, CT is seeking a Help Desk Technician to deliver technical support and user assistance. This role includes installing and configuring systems, troubleshooting issues, and training staff.

The ideal candidate will have a high school diploma, strong knowledge of Microsoft Software, and 2+ years of relevant experience. The position demands great customer service skills and the ability to work flexible hours, ensuring the smooth operation of our technology infrastructure.

Qualifications

• High school diploma or equivalent; minimum of 2 years of related experience or a combination of education and experience.
• Strong knowledge of Microsoft Software and TCP/IP Networking.
• Flexibility to work nights, weekends, and on-call hours as needed.

Responsibilities

• Install and configure computer hardware, operating systems, and applications.
• Provide technical support via phone, in-person, or remote assistance.
• Create and maintain documentation, reports, and system diagrams.
• Diagnose and troubleshoot hardware, software, and network issues.

Skills

Technical support

Microsoft Software

TCP/IP Networking

Customer service

Communication skills

Education

High school diploma or equivalent

2+ years of related experience

Job description

The Kinsley Group in East Granby, CT is seeking a Help Desk Technician to deliver technical support and user assistance. This role includes installing and configuring systems, troubleshooting issues, and training staff.

The ideal candidate will have a high school diploma, strong knowledge of Microsoft Software, and 2+ years of relevant experience. The position demands great customer service skills and the ability to work flexible hours, ensuring the smooth operation of our technology infrastructure.