IT Helpdesk Pro: User Support & Troubleshooting
New World Van Lines
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Job summary
New World Van Lines is seeking an IT Helpdesk Support Specialist to manage the helpdesk ticketing system and provide user support. You will be the first point of contact for IT issues and work with IT staff to resolve tickets.
The role involves troubleshooting PCs and peripherals, maintaining hardware/software inventories, and assisting with server tasks, Office 365, VPN, and security programs. Strong communication and customer service are essential.
Qualifications
- Associate's or Bachelor's degree in related field or relevant certifications (CCNA, MCSA) a plus.
- Previous experience working with computers and IT technologies a plus.
Responsibilities
- First point of contact for all IT Helpdesk tickets.
- Answer the IT Helpdesk phone for incoming support calls.
- Be personable, friendly, and approachable for all IT issues.
- Work with other IT personnel to solve issues.
- Troubleshoot PC, Printer, Scanner, and other IT issues.
- Help maintain a detailed and up-to-date hardware/software asset inventory.
- Assist in keeping the server and IT inventory rooms organized.
- Assist with new hardware and software installs.
- Provide user support and training.
- Assist with preventive maintenance on desktops and PCs.
- Perform minor Windows/Linux server tasks as able.
- Support Windows 11 applications and Office 365.
- Assist with VPN account setup and support.
- Assist antivirus management and support.
- Participate in IT department projects and initiatives.
- Other duties as assigned
Skills
Education
Job description
New World Van Lines is seeking an IT Helpdesk Support Specialist to manage the helpdesk ticketing system and provide user support. You will be the first point of contact for IT issues and work with IT staff to resolve tickets.
The role involves troubleshooting PCs and peripherals, maintaining hardware/software inventories, and assisting with server tasks, Office 365, VPN, and security programs. Strong communication and customer service are essential.
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