Helpdesk Technician: Internal IT & Systems Pro

Jobless; Miami, Northern (FL, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Ultimate Jet Vacations is seeking a Helpdesk Technician to be the first line of technical support for our internal teams, ensuring our systems, tools, and technology operate seamlessly every day. You will troubleshoot issues, partner closely with Product and Engineering, improve internal documentation, and proactively identify opportunities to enhance the employee experience.

You will support CRM, TA Portal, Front, Zoom, Microsoft 365, hardware, and other internal systems, while managing tickets

Responsibilities

• Serve as the primary point of contact for internal technical support requests across Reservations, Concierge, Sales, Marketing, and Operations.
• Troubleshoot issues related to AdminCRM, TA Portal, Front, Zoom, Microsoft 365, hardware, and other internal systems.
• Manage support tickets from initial response through resolution while maintaining excellent communication with internal stakeholders.
• Prioritize requests based on urgency and business impact to ensure minimal disruption to daily operations.
• Support user account creation, permissions, and system access across company platforms.
• Assist with software configuration, updates, and troubleshooting.
• Maintain system documentation and ensure internal knowledge remains accurate and up to date.
• Partner with IT vendors when additional support or escalation is required.
• Work closely with Product and Engineering teams to investigate system issues and identify root causes.
• Create clear and detailed bug reports, including reproduction steps, supporting documentation, and user impact.
• Test fixes and enhancements before deployment when needed.
• Help identify recurring issues and recommend long-term improvements.

Job description

Ultimate Jet Vacations is seeking a Helpdesk Technician to be the first line of technical support for our internal teams, ensuring our systems, tools, and technology operate seamlessly every day. You will troubleshoot issues, partner closely with Product and Engineering, improve internal documentation, and proactively identify opportunities to enhance the employee experience.

You will support CRM, TA Portal, Front, Zoom, Microsoft 365, hardware, and other internal systems, while managing tickets