IT Help Desk Pro: Rapid Support for Local & Remote Users

Southwest Bank; Odessa (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Southwest Bank is seeking an IT Help Desk Technician to be the first point of contact for staff IT needs. You will troubleshoot hardware, software, printers, phones, and network issues for local and remote users.

The role requires 1–2 years of IT help desk experience, strong knowledge of Windows and Office 365, and familiarity with ticketing systems and documentation practices. On-site work with potential for collaboration across departments.

Qualifications

• Proven experience in IT help desk or technical support (1–2 years preferred).
• Strong understanding of Windows, Office 365, remote support tools, and networking fundamentals.
• Experience with ticketing systems and basic documentation practices.

Responsibilities

• Provide frontline IT support for hardware, software, printers, phones, and network issues for local and remote users.
• Troubleshoot and resolve technical problems; escalate to higher-tier staff or vendors as needed.
• Log, prioritize, and manage support requests using the ticketing system; document resolutions.

Skills

Windows troubleshooting

Office 365

Customer support

Education

High School Diploma

CompTIA A+

Network+

Tools

IT ticketing system

Remote support tools

Job description

Southwest Bank is seeking an IT Help Desk Technician to be the first point of contact for staff IT needs. You will troubleshoot hardware, software, printers, phones, and network issues for local and remote users.

The role requires 1–2 years of IT help desk experience, strong knowledge of Windows and Office 365, and familiarity with ticketing systems and documentation practices. On-site work with potential for collaboration across departments.