IT Helpdesk Support Specialist

New World Van Lines; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

New World Van Lines is seeking an IT Helpdesk Support Specialist to manage the helpdesk ticketing system and provide user support. You will be the first point of contact for IT issues and work with IT staff to resolve tickets.

The role involves troubleshooting PCs and peripherals, maintaining hardware/software inventories, and assisting with server tasks, Office 365, VPN, and security programs. Strong communication and customer service are essential.

Qualifications

• Associate's or Bachelor's degree in related field or relevant certifications (CCNA, MCSA) a plus.
• Previous experience working with computers and IT technologies a plus.

Responsibilities

• First point of contact for all IT Helpdesk tickets.
• Answer the IT Helpdesk phone for incoming support calls.
• Be personable, friendly, and approachable for all IT issues.
• Work with other IT personnel to solve issues.
• Troubleshoot PC, Printer, Scanner, and other IT issues.
• Help maintain a detailed and up-to-date hardware/software asset inventory.
• Assist in keeping the server and IT inventory rooms organized.
• Assist with new hardware and software installs.
• Provide user support and training.
• Assist with preventive maintenance on desktops and PCs.
• Perform minor Windows/Linux server tasks as able.
• Support Windows 11 applications and Office 365.
• Assist with VPN account setup and support.
• Assist antivirus management and support.
• Participate in IT department projects and initiatives.
• Other duties as assigned

Skills

Helpdesk support

Windows OS

Office 365

VPN

Antivirus

Hardware troubleshooting

Customer service

Education

CCNA certification

MCSA certification

Associate's or Bachelor's degree in related field

Job description

Career Opportunities with New World Van Lines

A great place to work.

Careers At New World Van Lines

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

The IT Helpdesk Support Specialist is responsible for managing the helpdesk ticketing system and providing user support. A large part of this role is navigating user issues and troubleshooting solutions to resolve tickets.

Roles and Responsibilities

• Being the first point of contact for all incoming IT Helpdesk tickets
• Being the first to answer the IT Helpdesk phone for incoming support calls
• Being personable, friendly, and approachable for all IT issues
• Working with other IT personnel to solve issues
• Troubleshooting PC, Printer, Scanner, and IT issues
• Helping to maintain a detailed and up-to-date hardware/software asset inventory
• Helping to maintain a clean server room and IT inventory room
• Help with new hardware and software installs
• User support and training
• Helping to perform preventive maintenance on all desktops and PCs
• Minor Windows/Linux server tasks in line with abilities
• Windows 11 application support
• Office 365 support and training
• VPN account setup and support
• AntiVirus management and support
• Participate in IT department projects and initiatives
• Other duties as assigned

Minimum Qualifications

• Associate's or Bachelor's degree in a related field or relevant certifications (CCNA, MCSA, etc.) a plus
• Previous experience working with computers and IT technologies a plus

Physical Requirements

• Work at a computer for extended periods of time
• Move about the office to access office machinery, cabinets, etc.
• Operate a computer and other office machinery
• Communicates frequently over the phone (headsets provided)
• Occasionally climb ladders to access computer machinery
• Kneel or crouch under desks to access computer machinery
• Regularly moves IT equipment weighing up to 50lbs