IT Helpdesk & Operations Specialist

South Carolina Treasurer's Office; Columbia (SC); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Long-term disability insurance

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

State retirement plan

Deferred compensation

Paid parental leave

Job summary

The South Carolina State Treasurer’s Office is seeking an IT Operations Specialist to support IT staff, end users, and business partners by delivering reliable IT services. You will help ensure programs and equipment meet user needs and are understood by users, using methodical problem recognition and resolution.

Responsibilities include helping staff, escalating complex issues, managing tickets, and educating users on IT best practices.

Qualifications

• Bachelor’s degree in information technology, computer science, or a related field.
• Minimum of two (2) years of IT Helpdesk experience.
• Knowledge of information security concepts, policies, and procedures is a plus.

Responsibilities

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Deliver high-touch support with emphasis on first-response resolution.
• Troubleshoot routine issues with desktops, laptops, mobile devices, printers, and standard software.

Skills

Customer support

First-contact resolution

Team collaboration

Willingness to learn

Education

Bachelor’s degree in IT or related field

Tools

Ticketing system

Job description

The South Carolina State Treasurer’s Office is seeking an IT Operations Specialist to support IT staff, end users, and business partners by delivering reliable IT services. You will help ensure programs and equipment meet user needs and are understood by users, using methodical problem recognition and resolution.

Responsibilities include helping staff, escalating complex issues, managing tickets, and educating users on IT best practices.