Helpdesk Analyst 8-11

Focused HR Solutions; Columbia (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

A staffing agency is seeking a Helpdesk Analyst for an on-site role in Columbia, SC, lasting up to 12 months with extension options. The analyst will respond to user problems, provide support for business applications, and ensure technical needs are met. Successful candidates will possess strong customer service skills, technical troubleshooting abilities, and desktop support experience. Certifications like A+ or Network+ are preferred, along with experience in information security frameworks.

Qualifications

• Excellent communication skills and customer service orientation.
• Proven ability to analyze and resolve technical issues effectively.
• Experience providing hands-on desktop support in a professional environment.

Responsibilities

• Respond to and diagnose problems through discussions with users.
• Provide technical support for business applications.
• Assist IT personnel and ensure user needs are met.

Skills

GREAT CUSTOMER SERVICE

TECHNICAL TROUBLESHOOTING

HANDS-ON DESKTOP SUPPORT

EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

Education

A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS

Job description

This job is 100% on-site in Columbia, SC.

Our direct client has an opening for a Helpdesk Analyst rec 10944-1.

This position is up to 12 months, with the option of extension, and is in Columbia, SC.

Corp to Corps are NOT allowed for this client. W2 Only.

Responsibilities

• Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
• Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
• Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
• Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
• Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
• Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
• Maintains, recommends and documents IT procedures, processes and controls.

Daily Duties / Responsibilities

• Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
• Provide technical support to ongoing projects assisting with IT needs
• Use critical thinking to help develop IT solutions or troubleshoot problems
• Offer great deskside and remote support to the STO workforce
• Assist with documentation and reporting as necessary

Required Skills (rank In Order Of Importance)

• GREAT CUSTOMER SERVICE
• TECHNICAL TROUBLESHOOTING
• HANDS-ON DESKTOP SUPPORT
• EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

Preferred Skills (rank In Order Of Importance)

• A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
• EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
• Customer service skills Yes 1 Expert Currently Using 6 + Years

Additional Skills

• A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
• EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

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