IT Helpdesk & Operations Specialist

Doc PersonalBeratung GmbH; Columbia (SC); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

PSLF eligibility

Parental leave

Health & life insurance

Annual leave 15 days

Sick leave 15 days

Paid holidays 13

State retirement plan

Deferred compensation

Descrizione del lavoro

The South Carolina State Treasurer’s Office is seeking an IT Operations Specialist to support staff, end users, and partners in delivering reliable IT services. This role will handle helpdesk tickets, perform routine hardware and software support, and ensure security compliance.

You will document resolutions, collaborate with IT and business teams, and participate in on-call duties while maintaining confidentiality and audit-ready records.

Competenze

• Bachelor’s degree in information technology, computer science, or a related field, or an equivalent combination of education and experience.
• Minimum of two (2) years of IT Helpdesk experience.
• Knowledge of IT concepts, information security principles, and regulatory standards.

Mansioni

• Serving as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Delivering high-touch support with focus on first-response resolution.
• Troubleshooting and resolving routine issues with desktops, laptops, mobile devices, printers, and standard software.
• Escalating complex problems to senior IT staff or MSPs while keeping users informed.
• Processing account setup, password resets, and access requests per policy.
• Managing security and distribution group memberships per agency policy.
• Performing post-maintenance testing after MSP maintenance windows and reporting issues.
• Opening, tracking, and following up on tickets with MSPs through resolution.
• Documenting requests, resolutions, and user feedback in the agency’s ticketing system.
• Educating users on IT best practices and agency technology guidelines.
• Supporting IT initiatives and projects under supervision, including equipment rollouts and software updates.
• Occasional break/fix and hardware support, including diagnosing, repairing, or replacing devices and coordinating repairs.
• Maintaining IT asset inventory and audit-ready records.
• Maintaining confidentiality and security when handling sensitive financial data.

Conoscenze

IT Helpdesk

Information security concepts

Project management

Formazione

Bachelor's degree in IT / computer science or related field

Strumenti

Ticketing system

Descrizione del lavoro

The South Carolina State Treasurer’s Office is seeking an IT Operations Specialist to support staff, end users, and partners in delivering reliable IT services. This role will handle helpdesk tickets, perform routine hardware and software support, and ensure security compliance.

You will document resolutions, collaborate with IT and business teams, and participate in on-call duties while maintaining confidentiality and audit-ready records.