End-User Technology & Helpdesk Specialist

South Carolina Department of Parks, Recreation & Tourism; Columbia (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

The South Carolina Department of Parks, Recreation & Tourism is seeking an IT Helpdesk Specialist to provide frontline support for agency desktops, laptops, mobile devices and software. Under limited supervision, you will serve as a liaison between IT and end users to resolve technical issues.

You will manage Helpdesk tickets, deploy devices, support POS and antivirus, and assist with VoIP and mobile device security.

Qualifications

• Bachelor's degree in computer science or related field with two years experience, or an associated degree and four years experience in PC hardware support, or a high school graduate and six years experience in PC support.

Responsibilities

• Serves as liaison between IT and end users of networked and stand-alone PCs; provides Helpdesk oversight and operation of agency Helpdesk, software, antivirus and hardware.
• Maintains desktop applications or links for POS, antivirus and desktops OS's; assists with deployment of POS infrastructure including backend inventory PCs and peripherals.
• Manages and secures agency mobile devices, including configuration, security, troubleshooting and support.
• Provides VoIP support for Edgar Brown building and remote locations, Call Center and Mail Room support.

Skills

PC hardware

Windows OS

Network concepts

Helpdesk support

Education

Bachelor's degree in computer science or related field

Tools

CompTIA A+

MCP

Job description

The South Carolina Department of Parks, Recreation & Tourism is seeking an IT Helpdesk Specialist to provide frontline support for agency desktops, laptops, mobile devices and software. Under limited supervision, you will serve as a liaison between IT and end users to resolve technical issues.

You will manage Helpdesk tickets, deploy devices, support POS and antivirus, and assist with VoIP and mobile device security.