IT Operations Specialist

State of South Carolina; Columbia (SC); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

PSLF eligibility

Parental leave

Health & life insurance

Annual leave 15 days

Sick leave 15 days

Paid holidays 13

State retirement plan

Deferred compensation

Descrizione del lavoro

The South Carolina State Treasurer’s Office is seeking an IT Operations Specialist to support staff, end users, and partners in delivering reliable IT services. This role will handle helpdesk tickets, perform routine hardware and software support, and ensure security compliance.

You will document resolutions, collaborate with IT and business teams, and participate in on-call duties while maintaining confidentiality and audit-ready records.

Competenze

• Bachelor’s degree in information technology, computer science, or a related field, or an equivalent combination of education and experience.
• Minimum of two (2) years of IT Helpdesk experience.
• Knowledge of IT concepts, information security principles, and regulatory standards.

Mansioni

• Serving as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Delivering high-touch support with focus on first-response resolution.
• Troubleshooting and resolving routine issues with desktops, laptops, mobile devices, printers, and standard software.
• Escalating complex problems to senior IT staff or MSPs while keeping users informed.
• Processing account setup, password resets, and access requests per policy.
• Managing security and distribution group memberships per agency policy.
• Performing post-maintenance testing after MSP maintenance windows and reporting issues.
• Opening, tracking, and following up on tickets with MSPs through resolution.
• Documenting requests, resolutions, and user feedback in the agency’s ticketing system.
• Educating users on IT best practices and agency technology guidelines.
• Supporting IT initiatives and projects under supervision, including equipment rollouts and software updates.
• Occasional break/fix and hardware support, including diagnosing, repairing, or replacing devices and coordinating repairs.
• Maintaining IT asset inventory and audit-ready records.
• Maintaining confidentiality and security when handling sensitive financial data.

Conoscenze

IT Helpdesk

Information security concepts

Project management

Formazione

Bachelor's degree in IT / computer science or related field

Strumenti

Ticketing system

Descrizione del lavoro

The South Carolina State Treasurer’s Office is hiring for an IT Operations Specialist.

This position will assist IT personnel, end users and business partners to ensure that programs, systems, and equipment meet user’s needs and are understood by users. This role provides IT services using methodical problem recognition, research, isolation and resolution steps.

This position is responsible for:

• Serving as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Delivering consistent, high-touch support with a focus on first-response resolution.
• Troubleshooting and resolving routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Working collaboratively with all team members as an active, contributing member of the team.
• Escalating complex problems to senior IT staff or managed service providers while keeping users informed.
• Processing account setup, password resets, and access requests in line with agency policies and security standards.
• Managing security and distribution group membership in line with agency access policies.
• Performing post-maintenance testing after managed service provider maintenance windows and report issues.
• Opening, tracking, and following up on tickets with managed service providers through resolution.
• Documenting requests, resolutions, and user feedback in the agency’s ticketing system.
• Educating users on IT best practices, system usage, and agency technology guidelines.
• Supporting IT initiatives and projects under supervision, such as equipment rollouts and software updates.
• Performing occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
• Maintaining IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
• Maintaining strict confidentiality and security when handling sensitive financial and accounting data.

This position also includes an excellent benefits package:

• Public Service Loan Forgiveness eligibility.
• Paid parental leave.
• Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children.
• Fifteen days of annual (vacation) leave per year.
• Fifteen days of sick leave per year.
• Thirteen paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

A bachelor’s degree in information technology, computer science, or a related field, or an equivalent combination of education and experience. Minimum of two (2) years of IT Helpdesk experience.

Knowledge of information technology concepts and principles; experience in information technology project management; experience in designing and implementing information technology solutions; knowledge of information security program development and maintenance, including information security concepts, principles, policies, and procedures; knowledge of applicable regulatory policies, standards, procedures, and controls (e.g., SCDIS-200, NIST, COBIT, FedRAMP); excellent documentation skills; and ability to explain information security concepts to audiences outside the field.

Must be able to establish and maintain effective working relationships with others and communicate in a clear and concise manner. Ability to understand and carry out complex written and oral instructions. Ability to analyze and reduce complex technical data to logical order. May be called upon to implement systems under strict deadlines. Occasional on-call duty may be required. Must be able to safely lift and carry equipment, files, books and reports weighing up to 50 pounds. Must be able to sit, stand, and walk for intermittent periods of time. Must be able to reach, bend, and twist at the waist to perform filing, desk work and operate general office equipment.