End-User Tech Support & Device Specialist

State of South Carolina; Columbia (SC); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

State of South Carolina Information Technology seeks a Helpdesk Technician to act as liaison between IT and end users across agency devices. You will support desktops, laptops, mobile devices, peripherals and software, and manage Helpdesk tickets.

Responsibilities include deployment and maintenance of PCs, POS, antivirus, VoIP support for Edgar Brown building and remote locations, plus active participation in IT team initiatives. Some travel and after-hours work may be required.

Formación

• Bachelor's in computer science or related field with two years experience, or an associated degree and four years experience in PC hardware support, or a high school graduate and six years experience in PC support.

Responsabilidades

• Serve as primary point of contact for Helpdesk calls and tickets and manage Helpdesk software.

Conocimientos

Microsoft Windows

PC hardware

Networking

End user support

Communication

Educación

Bachelor's in CS or related field

Associate degree with 4 years experience

High school + 6 years PC support

Herramientas

Helpdesk software

ESET antivirus

POS systems

VoIP systems

Descripción del empleo

State of South Carolina Information Technology seeks a Helpdesk Technician to act as liaison between IT and end users across agency devices. You will support desktops, laptops, mobile devices, peripherals and software, and manage Helpdesk tickets.

Responsibilities include deployment and maintenance of PCs, POS, antivirus, VoIP support for Edgar Brown building and remote locations, plus active participation in IT team initiatives. Some travel and after-hours work may be required.