IT Help Desk & Automation Specialist

South Carolina Department of Juvenile Justice; Columbia (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness (PSLF)

Employee Assistance Program (EAP)

Health, dental, life insurance

15 days annual vacation

15 days sick leave

13 paid holidays

State retirement plans

WeSave/Discount Programs

Job summary

The South Carolina Department of Juvenile Justice seeks an IT support professional to provide frontline technical assistance and automate routine tasks. You will handle end-user issues across hardware, software, and peripherals in a networked environment, document Tier 1 tickets, and assist with testing and deployments.

You will work with the IT Business Automation Team to streamline data handling and reporting, develop automated solutions, and improve efficiency while maintaining clear

Qualifications

• Minimum high school diploma; associate or bachelor’s degree may substitute work experience.
• Some knowledge of Microsoft Flow (Power Automate) and SharePoint preferred.
• Strong problem‑solving and analytical skills; ability to support end users.
• Excellent written and verbal communication with users, peers, and management.

Responsibilities

• Troubleshoot and resolve moderately complex end-user issues in a networked environment.
• Support agency computers, mobile devices, scanners, printers, and standard software and applications.
• Document and assign unresolved Tier 1 issues to Tier 2 using the DeskPro ticketing system.
• Identify and implement automation to improve IT operations using Power Automate, SharePoint, and scripts.
• Assist with testing applications to ensure reliability before deployment; maintain Help Desk documentation.

Skills

Technical support

Power Automate

SharePoint

DeskPro

Scripting

End user support

Education

Associate or Bachelor’s degree preferred

Tools

DeskPro

Power Automate

SharePoint

Job description

The South Carolina Department of Juvenile Justice seeks an IT support professional to provide frontline technical assistance and automate routine tasks. You will handle end-user issues across hardware, software, and peripherals in a networked environment, document Tier 1 tickets, and assist with testing and deployments.

You will work with the IT Business Automation Team to streamline data handling and reporting, develop automated solutions, and improve efficiency while maintaining clear