IT Helpdesk & Network Operations Specialist

Global Rescue; Manchester (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Global Rescue in Manchester, NH is hiring an Associate IT Helpdesk professional. The role entails configuring network security devices, providing technical support to Windows 11 users, and managing vendors. Candidates should have proven skills in IT support and strong communication abilities.

This full-time position offers an excellent opportunity to join a team dedicated to crisis response services. Compensation is based on experience, with bonus and benefits available.

Qualifications

• Ability to provide Level 1 IT support experience.
• Experience with Windows and Mac operating systems.
• Strong troubleshooting abilities for connectivity issues.

Responsibilities

• Configure and maintain Fortinet devices to ensure 100% uptime.
• Provide support for Windows 11 users and resolve technical issues.
• Manage vendor relationships to ensure service integrity.

Skills

IT support

network administration

troubleshooting

Windows 11 support

bilingual communication (English and Spanish)

Education

Degree or Diploma in Information Technology or Computer Science

Tools

Fortinet Firewall

Microsoft 365

Active Directory

AWS

Azure

Job description

Global Rescue in Manchester, NH is hiring an Associate IT Helpdesk professional. The role entails configuring network security devices, providing technical support to Windows 11 users, and managing vendors. Candidates should have proven skills in IT support and strong communication abilities.

This full-time position offers an excellent opportunity to join a team dedicated to crisis response services. Compensation is based on experience, with bonus and benefits available.