IT Support Specialist | Flexible Time Off & 401(k) Match

OWL Services; Manchester (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

10 Paid Holidays

Flexible Time Off

401(k) Company Match

Health, Dental, and Vision Insurance

HSA and FSA

Disability & Occupational Accident

Company-Paid Life Insurance

Employee Assistance Program (EAP)

Job summary

OWL Services has an immediate opening for an IT Support Specialist based in Manchester, NH. You will handle hardware and software issues, support offices and field operations, and assist in onboarding new staff while maintaining equipment inventories.

Ideal candidates bring 2 years of IT experience, a related degree or equivalent, strong communication skills, and familiarity with Windows 10/11, Fortinet devices, Azure/AWS, and O365.

Qualifications

• 2 years of experience with PCs, printers, laptops, and some server experience.
• Bachelor’s degree or equivalent experience in IT or related field.
• Excellent communication skills both verbally and written.
• Experience configuring Fortinet products (firewalls, switches, access points).
• Advanced knowledge of Windows 10/11 Professional operating systems.
• Familiarity with Azure/AWS and O365.
• Experience with Mobile Device Management (MDM) a plus.
• Knowledge of network security concepts and common countermeasures.
• Ability to learn new skills quickly and share knowledge with colleagues.

Responsibilities

• Provide IT support for office and field users via phone, email, or in person.
• Troubleshoot networks, email services, file services, print services, IP phones, and mobile devices.
• Maintain current knowledge of operating systems and hardware.
• Maintain and track hardware assets (printers, laptops, etc.).
• Assist in onboarding new employees.
• Use ticketing system to log, track, and resolve issues for continuity.
• Perform hardware and software upgrades as required.

Skills

Windows 10/11

Fortinet

Azure

AWS

MDM

O365

Networking basics

Communication skills

Confidentiality

Team collaboration

Education

Bachelor's degree in IT / CS / Business Admin or equivalent

Tools

Fortinet

Microsoft 365 / O365

Azure / AWS

MDM

Job description

OWL Services has an immediate opening for an IT Support Specialist based in Manchester, NH. You will handle hardware and software issues, support offices and field operations, and assist in onboarding new staff while maintaining equipment inventories.

Ideal candidates bring 2 years of IT experience, a related degree or equivalent, strong communication skills, and familiarity with Windows 10/11, Fortinet devices, Azure/AWS, and O365.