IT Operations Lead: Incident Resolution & Support

ViziRecruiter,LLC.; Merrimack (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

401k plans

Generous paid time off

Job summary

A technology solutions provider in Merrimack, New Hampshire seeks an IT Support Specialist to handle user incidents, assist with IT issues, and ensure service levels are maintained. The ideal candidate possesses advanced Microsoft Office skills and a strong technical aptitude. Responsibilities include monitoring systems for errors, documenting solutions, and providing customer service. This role emphasizes attention to detail, analytical skills, and effective communication within a collaborative environment.

Qualifications

• Advanced skills in Microsoft Office, especially in Word and Excel.
• Ability to learn and apply newly acquired technical skills.
• Proficiency in network and computer hardware.

Responsibilities

• Interact with users regarding IT service incidents and requests.
• Assist with IT-related issues across various applications.
• Monitor tickets for timely resolution and escalation.

Skills

Advanced Microsoft Office skills

Technical aptitude

Customer-oriented

Attention to detail

Analytical skills

Interpersonal skills

Job description

A technology solutions provider in Merrimack, New Hampshire seeks an IT Support Specialist to handle user incidents, assist with IT issues, and ensure service levels are maintained. The ideal candidate possesses advanced Microsoft Office skills and a strong technical aptitude. Responsibilities include monitoring systems for errors, documenting solutions, and providing customer service. This role emphasizes attention to detail, analytical skills, and effective communication within a collaborative environment.