Help Desk Level 1

Alexander Technology Group; Manchester (NH); On-site; USD 28,000 - 34,000; Full time

Job summary

Alexander Technology Group in Manchester, NH is seeking a Help Desk Technician Level 1 for a local client. This onsite role includes remote and in-person support with travel to client sites and a temp-to-perm opportunity. Training is available and recent grads are encouraged to apply.

Responsibilities include OS, AD/Office 365 support, networking, device issues, and providing excellent customer service while representing the company on-site.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, CIS, Networking, or a related field.
• 1-3 years of technical support experience preferred.
• Knowledge of Windows 10/11, Active Directory, Office 365, networking, and PC hardware.
• Industry Certifications (A+, Network+, etc.) preferred.
• Valid transportation, clean driving record and ability to pass background checks.

Responsibilities

• Providing remote and in-person support to local businesses including operating system issues, Active Directory/Office 365 support, network connectivity troubleshooting, peripheral device support, and more.
• Providing exceptional customer service and professionalism as the face of the organization for customers.
• Travel to local businesses for hands-on support needs.

Skills

Windows 10/11

Active Directory

Office 365

Networking

PC hardware

Customer service

Education

Associate's or Bachelor's Degree in IT/Networking

Tools

Active Directory

Office 365

Windows OS

Networking

Job description

Back Help Desk Level 1
Tech Support Manchester , New Hampshire Temp to Perm Per Hour Aug 3, 2026 $20.00 - $25.00

Alexander Technology Group is seeking a Help Desk Technician for a local client in Manchester, NH. The Help Desk Technician will be tasked with remote and in-person support for local businesses. Our client is willing to offer training and recent grads/junior candidates are encouraged to apply!

Responsibilities Include

• Providing remote and in-person support to local businesses including operating system issues, Active Directory/Office 365 support, network connectivity troubleshooting, peripheral device support, and more.
• Providing exceptional customer service and professionalism as the face of the organization for customers.
• Travel to local businesses for hands-on support needs.

Qualifications include

• Associate's or Bachelor's Degree in Information Technology, CIS, Networking, or a related field.
• 1-3 years of technical support experience preferred.
• Knowledge of Windows 10/11, Active Directory, Office 365, networking, and PC hardware.
• Industry Certifications (A+, Network+, etc.) preferred.
• Valid transportation, clean driving record and ability to pass background checks.

Pay Range: $20-25/hr

Note: This position is fully onsite with travel requirements. Only candidates currently living in New Hampshire or Massachusetts will be considered at this time.