IT Helpdesk & Microsoft 365 Support Specialist

Solution Builders Inc.; BLOOMINGTON (MN); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Matching 401(k) Plan

Paid Vacation and Personal Days Off

Job summary

A local IT support company in Bloomington, MN is seeking a Support Specialist to handle IT service requests and provide exceptional customer service. The ideal candidate will have at least one year of experience in desktop support, a positive attitude, and a commitment to high-quality work. Benefits include medical insurance and a 401(k) plan. This role provides opportunities for professional growth in a supportive environment.

Qualifications

• Minimum 1 year of professional Desktop Support or IT Helpdesk/ServiceDesk experience required.
• Experience working in Microsoft 365 Admin Centers strongly preferred.
• At least 1 year of Windows server or networking experience preferred.

Responsibilities

• Handle IT support service requests for all technology including workstations and servers.
• Provide high level of customer service by communicating with clients professionally.
• Resolve service requests involving technology for client sites.

Skills

Customer service skills

Problem-solving

Positive attitude

Time management

Education

High school diploma or equivalent

BS or BA degree in relevant field

Tools

Microsoft 365 Admin Centers

Active Directory

Windows Server

Job description

A local IT support company in Bloomington, MN is seeking a Support Specialist to handle IT service requests and provide exceptional customer service. The ideal candidate will have at least one year of experience in desktop support, a positive attitude, and a commitment to high-quality work. Benefits include medical insurance and a 401(k) plan. This role provides opportunities for professional growth in a supportive environment.