IT Support Specialist: Helpdesk, AD/Office 365

National Association of Counties; Washington (District of Columbia); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Generous paid leave

Transportation subsidy

Tuition assistance

401(k) match

Pension plans

Group life insurance

Short/long term disability coverage

Public Service Loan Forgiveness Program

Job summary

An organization serving local governments is seeking an IT Support Specialist to manage technology procurement and provide support for users. This entry-level full-time role requires attention to detail and basic knowledge in Active Directory and Office 365. Join a dynamic team committed to excellence in public service and benefit from a range of competitive perks, including health insurance and tuition assistance.

Qualifications

• Preferred background in Information Systems or three years equivalent experience.

Responsibilities

• Manage and provide recommendations for technology equipment procurement.
• Handle onboarding/offboarding of technology equipment.
• Maintain Active Directory and Microsoft Intune Environment.
• Assist in managing Office 365 accounts.
• Manage Helpdesk system and ensure ticket resolution.
• Provide support for computer accessory devices.

Skills

Attention to detail

Timeliness

Basic knowledge in Active Directory

Basic knowledge in Office 365

Education

Degree in Information Systems or related field

Three years equivalent working experience

Job description

An organization serving local governments is seeking an IT Support Specialist to manage technology procurement and provide support for users. This entry-level full-time role requires attention to detail and basic knowledge in Active Directory and Office 365. Join a dynamic team committed to excellence in public service and benefit from a range of competitive perks, including health insurance and tuition assistance.