Service Desk Specialist - ITIL & Windows 10 (Minneapolis)

360 IT Professionals; Minneapolis (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services company is seeking Service Desk Support specialists in Minneapolis. The role requires at least three years of IT Service Desk experience and a strong customer focus. Responsibilities include supporting new technologies and ensuring a positive customer experience through effective troubleshooting and communication. In-person interviews are mandatory for this position, emphasizing the importance of customer service in maintaining critical service standards in an IT environment.

Qualifications

• Three years of experience in a proficient IT Service Desk environment.
• Proven troubleshooting skills to resolve customer issues.
• Strong verbal and written communication skills for ticket documentation.

Responsibilities

• Provide support during the rollout of new PCs and software.
• Resolve customer application and technical issues with patience.
• Ensure a positive experience through excellent customer service.

Skills

Customer Focus

Troubleshooting Skills

Communication Skills

Technical Support

Tools

Microsoft Windows 10

Office 2016

Job description

A leading IT services company is seeking Service Desk Support specialists in Minneapolis. The role requires at least three years of IT Service Desk experience and a strong customer focus. Responsibilities include supporting new technologies and ensuring a positive customer experience through effective troubleshooting and communication. In-person interviews are mandatory for this position, emphasizing the importance of customer service in maintaining critical service standards in an IT environment.