IT Help Desk Specialist — 1st to 3rd Line Support

Taghleef Industries; Terre Haute (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

A technology solutions provider in Terre Haute seeks an IT Support Helpdesk professional to manage first through third-tier support for end users. Responsibilities include installing client software, managing user accounts in Active Directory, and providing 24/7 on-call support. The ideal candidate must possess a BS in IT or Computer Science, strong problem-solving skills, and knowledge of Microsoft Windows OS and Office 365. Flexibility to work off-hours and excellent communication skills are essential for success in this role.

Qualifications

• Degree or experience in IT or Computer Science.
• Knowledge of Microsoft Windows OS and printer support.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Provide first through third-tier support to end users.
• Install/uninstall client software on end-user machines.
• Manage Active Directory and Office 365 user accounts.
• Provide 24/7 on-call support as necessary.
• Document solutions for Helpdesk tickets.

Skills

Troubleshooting Windows OS

Mobile device support

Printer support

Office 365 knowledge

Problem-solving skills

Strong communication skills

Education

BS Degree in Information Technology or Computer Science

Job description

A technology solutions provider in Terre Haute seeks an IT Support Helpdesk professional to manage first through third-tier support for end users. Responsibilities include installing client software, managing user accounts in Active Directory, and providing 24/7 on-call support. The ideal candidate must possess a BS in IT or Computer Science, strong problem-solving skills, and knowledge of Microsoft Windows OS and Office 365. Flexibility to work off-hours and excellent communication skills are essential for success in this role.